Client Complaint Management

We consider client complaints in a fair-minded and transparent manner, and resolve any injustices suffered by our clients as quickly as possible, within the scope of the ISO 10002-2004 standard on Client Satisfaction and Complaint Management System, which we possess.

DETAILS OF OUR SERVICES:

The recording of all notices received

The transfer of these notices to the relevant department

Assessment of the subject by the relevant department

Decision as a result of this assessment

Making the necessary arrangements

Ensuring a quality service